电子商务与网络英语是探讨在线商务交易和互联网通信中使用的英语表达方式。它涉及专业术语、沟通技巧及电子商业环境下的语言应用，对希望在全球化贸易环境中有效交流的人士至关重要。

在线购物（Online Shopping）

词汇表:

Product 产品

Cart 购物车

Checkout 结账

Shipping 运费

Discount 折扣

Review 评论

例句:

"I want to add this product to my cart."

"Can I get free shipping for this item?"

"Is there any discount available?"

"Before buying, I like to read the reviews."

客户服务（Customer Service）

词汇表:

Inquiry 询问

Refund 退款

Exchange 交换

Support 支持

Guarantee 保证

Complaint 投诉

例句:

"I have an inquiry about my order."

"Can I request a refund for this product?"

"I'd like to exchange this item for another one."

"Your support team has been very helpful."

"Does this product come with a guarantee?"

"I want to file a complaint about the service."

支付方式（Payment Methods）

词汇表:

Credit Card 信用卡

Debit Card 借记卡

PayPal 贝宝

Bank Transfer 银行转账

Cash on Delivery (COD) 货到付款

例句:

"I prefer paying with my credit card."

"Do you accept debit cards?"

"Can I use PayPal for this transaction?"

"Is bank transfer an option for payment?"

"Does your store offer cash on delivery?"

物流跟踪（Shipping and Tracking）

词汇表:

Tracking Number 追踪号码

Estimated Delivery 预计送达时间

Dispatch 发货

Customs 清关

Signature Required 需要签名

例句:

"What is the tracking number for my package?"

"When can I expect the estimated delivery?"

"Has my order been dispatched yet?"

"Will I need to go through customs for this item?"

"Is a signature required upon delivery?"

评价与反馈（Reviews and Feedback）

词汇表:

Rating 评分

Testimonial 推荐信

Feedback 反馈

Positive 正面的

Negative 负面的

例句:

"I gave the product a five-star rating."

"Can you share a testimonial from a satisfied customer?"

"Your feedback is important to us."

"We received a lot of positive comments about the service."

"There were some negative reviews about the delivery time."

以下是将“电子商务与网络英语”相关术语整理成介绍的形式，方便学习和参考。

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